Customer Service

Account Representatives Warm Smiles, Friendly Service Office hours: 7:30 am - 4:30 pm Application for new service: 7:30 am - 4:00 pm Monday - Friday (256) 878-3761 As part of our ongoing efforts to give you, our customer, more for your money, we now offer the following services: VIEW YOUR BILL ONLINE Now you can access your account ON-LINE! This allows you to see your bill and payment information quickly and easily, 24-hours a day. See your "Bill & Payment Information" and "Current Bill Summary" PAY BILL ONLINE / PHONE Now you can pay your bill ONLINE or BY PHONE! "FREE OF CHARGE" WATER HEATER PROGRAM When your electric water heater goes out, and you replace it with another electric water heater, MUB will give you $100!! Just bring your receipt by our office and receive a $100 credit to your account. We’ll also give you $100 if you change-out your gas water heater with an electric water heater. EXTRA WATER METER PROGRAM If you water your lawn or garden, have a pool, or just use a lot of water outside, MUB is reducing the installation cost of a ¾" or 1" meter by $100!!! This way, you incur no wastewater charges on that outside water. Call our office for details at 878-3761. BANK DRAFT PROGRAM Sign up for automatic bank draft for your monthly utility bill!! Never pay another late charge! No hassle of writing a check each month! No buying stamps and envelopes! It's easy and it's free!!! Call our office for information at 878-3761. NEW HOMES PROGRAM Building a new home? Receive $100 in incentive payments for constructing an energy efficient house!! Contact Karen Foster at 878-3761.